Why have I not heard of you before?
Lots of people ask this! We don't advertise much - a big proportion of our business comes through referrals from satisfied customers, and we like it that way. It means we can spend more time focusing on delivering great service, and less time on deciding where we should advertise. Please bear this in mind when you use us - the success of our business relies on word-of-mouth, so do pass on the word if you are happy with our service.

How much does your service cost?
$60.00 per hour, with a $125.00 minumum. Evening and weekend work is charged at a 50% premium.

Does this include materials?
No - materials are extra. Most customers use us purely as a labour service, but we are happy to fetch particular parts for you if needed. We add a mark-up to parts we supply to reflect the fact that we are using our expertise to select and find the right materials.

Do your handymen come with all the right tools?
Yes! All our handymen carry a full range of tools to tackle a huge number of different jobs. They also carry a wide selection of small parts (screws, nails, wall plugs, plumbing connections and so forth).

Do you do free estimates?
Generally, we can give you a good idea over the telephone of how long a job is likely to take. You can then book us in, and when they arrive they will confirm or revise the estimate based on what they find at the job. If it is clearly going to take a lot longer than expected, and you decide not to go ahead, we won't charge you anything. If you are happy to go ahead then our handyman will do the job there and then. For larger jobs, like fitting a new bathroom, we would usually make a separate visit first to give you an estimate.

Are you insured?
Yes, we carry $1million of public liability insurance.

How quickly can you come out?
We are not really an emergency service - most of the work we do is booked in a couple of days in advance. We can often squeeze jobs in on the same day as they are booked, though, so it is worth calling to check availability.

Do you offer a 24hr service?
No - usual hours are 9am to 6pm Monday to Friday. We can do jobs in the evening or on Saturdays for a 50% premium. Our office is open from 8.00am to 6.00pm Monday to Friday.

How do you know that the people you use are reliable?
Unlike many firms in the building and maintenance industry, all our handymen work for us full-time, we don't just subcontract jobs out to other people. Of the numerous job applications that we receive, we only interview about a third of applicants, and offer jobs to about a third of people we interview. In other words we reject 90% of applicants, and only take those who are: skilled in the sort of work we take on; who are polite and well presented; who are friendly and understand the importance of customer service. Bear in mind, though, that all our handymen are just that: handymen. There may be some jobs that we can't tackle, in which case we will always tell you and try and recommend a suitable specialist to use instead.

Will I have to wait in all day for your handyman to show up?
No - we give specific one hour slots in which we aim to arrive. We are nearly always bang on time, but sometimes (particularly towards the end of the day) we might be a little late. But we will always call you well in advance to let you know our revised estimated arrival time.

How big a job can you take on?
The jobs we do generally range from 30 minutes to a day. We do sometimes do much larger jobs lasting several days, (e.g. taking care of a long list for a customer has just had builders in) For anything lasting longer than about 5 days, you are better off using a specialist tradesman, whether this be a decorator or a builder or whatever.

What areas do you cover?
We currently operate in Oakville.

How can I pay?
Payment is due upon completion of the project. We accept cash or cheque, plus G.S.T. or if you are handy with the internet and are happy doing transactions on line we can email you an invoice and you can pay with VISA.

Do you do commercial work?
Yes, certainly. Many companies use us to take care of their everyday maintenance requirements. There is no formal account-opening procedure, just call us at 905-815-7186 and  we will send someone round and then bill you afterwards. All we ask is that invoices are paid within 30 days.

If you require a regular visit (e.g. once a week) then we can set that up too, and we would be able to offer you a big discount off our usual rates.